Slack

Overview

Constructor's Slack integration lets you:
  • Receive real-time notifications in Slack when a teammate mentions you in a comment, makes you the owner of a ticket, changes a ticket that you own, and more.
  • Reply to discussion threads without having to leave Slack
  • Embed ticket details in a Slack message just by pasting the ticket's URL

Step-by-step

Setting up the integration

To set up the Slack integration, visit Personal Settings | Notifications and click Connect to Slack. You'll be redirected to Slack's OAuth flow, where you can install the Constructor app for Slack into your Slack workspace.
If you have access to more than one Slack workspace, take a moment to ensure you pick the right one on Slack's OAuth screen.

Receiving notifications in Slack

After you set up the Slack integration, you'll start receiving notifications in Slack by default. You can toggle your preference in Personal Settings | Notifications.
Constructor will send you real-time notifications for all events in Constructor that affect you, such as:
  • When a teammate mentions you in a comment, assigns you a blocker, requests your follow-up on a thread, or makes you the owner of or a collaborator on a ticket.
  • When a teammate changes a ticket that you own, collaborate on, or have subscribed to notifications for.
Notifications are sent in a private DM channel between you and Constructor, not a shared team channel.

Embedding ticket details in Slack

You can embed ticket details in Slack simply by pasting a Constructor ticket URL into any Slack channel. Constructor will enrich your message with details about the ticket like the title, stage, owner, and description.

Replying to comments from Slack

You can reply to Constructor comments directly from Slack. When Constructor sends you a notification in Slack about a thread, the notification includes a Reply button. Click Reply to open a modal where you can read the full thread and compose your reply.

Removing the integration

To remove the Slack integration, visit Personal Settings | Notifications and click Disconnect from Slack. You should also visit your Slack workspace's "Manage apps" section and remove the Constructor app for Slack.